Shipping Policy
Processing Time
Orders are usually processed within 1–3 business days after payment confirmation.
Shipping Time
Estimated delivery time is 7–15 business days depending on destination and local logistics conditions within Australia.
Shipping Costs
FREE shipping automatically applies on orders of 5 items or more.
Orders below 5 products have a fixed shipping fee of USD $15.
Order Tracking
Tracking information will be provided once your order has been shipped.
Customs & Import Duties
Kangapuff covers customs-related issues and import responsibilities to ensure a smoother delivery experience.
Multiple Shipments
Orders containing multiple items may occasionally arrive in separate packages.
Delayed Deliveries
If your order has not arrived within 25 business days after shipment, contact our support team for assistance.
Contact Us
+86 186 8895 3344
Telegram
@tgjohnsupport
bangguoge@gmail.com