Refund Policy
30-Day Return Policy
Customers may request a return within 30 days of receiving the order.
Eligible Return Reasons
- Incorrect item received
- Damaged product received
- Product quality issues
- Shipping issues affecting delivery
Non-Returnable Items
Opened products cannot be returned for hygiene reasons.
Products that have been used, damaged through misuse, or modified are not eligible.
Return Requirements
Please provide:
- Order number
- Photos or videos showing the issue
- Contact information
Refund Processing
Approved refunds are processed within 5–7 business days after verification.
Refunds are returned to the original payment method whenever possible.
Shipping Costs
Shipping costs are generally non-refundable unless the issue was caused by Kangapuff.
How To Request A Return
Step 1
Contact support.
Step 2
Provide order number and issue details.
Step 3
Wait for approval instructions.
Contact Support
+86 186 8895 3344
Telegram
@tgjohnsupport
bangguoge@gmail.com