Frequently Asked Questions
How long does shipping take?
Orders are typically delivered within 7–15 business days depending on destination and logistics conditions.
Do you provide tracking?
Yes. Tracking information is provided once your order has been shipped.
Do you ship across Australia?
Yes. Kangapuff currently focuses exclusively on customers within Australia.
How much is shipping?
FREE shipping automatically applies on orders of 5 items or more.
Orders below 5 items have a fixed shipping fee of USD $15.
Do I need to worry about customs?
No. Kangapuff covers customs-related issues and import responsibilities.
Can I return opened products?
Opened products cannot be returned for hygiene reasons.
What payment methods do you accept?
Available payment methods are displayed securely during checkout.
Can I cancel my order?
Orders may be canceled before shipment. Once shipped, cancellation may not be possible.
Why should I order 5 or more items?
Orders with 5+ items qualify for FREE shipping and provide better overall value.
How can I contact support?
+86 186 8895 3344
Telegram
@tgjohnsupport
bangguoge@gmail.com